Front Desk & Customer Service Associate - Auto

Key-Auto-Group; Salem (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Key Auto Group, at Salem Hyundai in Salem, NH, seeks a Dealership Receptionist to welcome customers and handle front-desk tasks with a focus on service quality. You will manage calls, assist guests, and support everyday administrative duties in a fast-paced automotive showroom environment.

The role emphasizes punctual attendance, professional communication, and accurate handling of transactions, while maintaining confidentiality and daily cash controls.

Qualifications

• Excellent listening/communication skills, outgoing and positive personality.
• Punctual nature and ability to handle schedule flexibility and dynamic work environment.
• Organizational skills to prioritize workload.
• Experience in accounts payable/receivable tasks.
• Knowledge of office management systems and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to learn new tasks and responsibilities, and willingness to ask for assistance and further training when necessary.
• Strong organizational and planning skills.

Responsibilities

• Provide prompt, efficient, quality service to all customers at all times
• Excellent attendance is expected, and call-ins must be made to your manager when you are unable to report to work
• Greet customers in a timely, friendly, and professional manner
• Answer all external and internal customer questions with honest and genuine concern
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership guidelines. Contact manager when appropriate
• Answer all phone calls promptly and route calls to appropriate parties. Messages will be taken when necessary.
• Process all financial transactions (cash, checks, or credit) and issue appropriate receipts
• Balance the cash, checks, and credit transactions daily
• Ensure that all cash, checks, keys, and confidential material are secured during your shift and at the end of the business day.
• Assist in other administrative duties including sorting and filing

Skills

Customer service

Communication

Punctuality

Multitasking

Organization

Time management

Attention to detail

Verbal communication

Written communication

Learning mindset

Job description

Key Auto Group, at Salem Hyundai in Salem, NH, seeks a Dealership Receptionist to welcome customers and handle front-desk tasks with a focus on service quality. You will manage calls, assist guests, and support everyday administrative duties in a fast-paced automotive showroom environment.

The role emphasizes punctual attendance, professional communication, and accurate handling of transactions, while maintaining confidentiality and daily cash controls.