Front Desk / Customer Service Agent

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Hyatt Place Austin Downtown is seeking a Front Desk Agent to deliver exceptional guest service at the lobby. You will check guests in and out, handle cash, and provide information about hotel services and local attractions.

The role emphasizes security, confidentiality, and friendly, professional communication. Successful candidates are flexible, customer-focused, and capable of working weekends or holidays when needed.

Qualifications

• Excellent communication and customer-service mindset.
• Ability to adapt to changing guest needs.
• Team-oriented with a friendly, outgoing demeanor.
• Hospitality experience is a plus but not required.
• Willingness to stand for long periods and work weekends/holidays.

Responsibilities

• Provide high-quality guest service at the front desk.
• Check guests in and out efficiently and warmly.
• Follow cash handling and accounting procedures.
• Develop knowledge of hotel services, hours, rates, and surroundings.
• Maintain lobby and entrance cleanliness and security of guest information.
• Respond to guest concerns and resolve issues promptly.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Hospitality experience (preferred)

Stamina for long shifts

Job description

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

Source: Hospitality Online