Front Desk Agent-FT

remingtonhotelscareers; El Paso (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Remington Hotels in El Paso seeks a courteous Front Desk Clerk to greet guests, check them in and out promptly, and assist with reservations as needed.

You will manage charges, know the front office systems, handle cash accurately, review special requests, and follow cancellation procedures to ensure memorable guest experiences. Teamwork and a strong work ethic are essential, including nights, weekends, and holidays when required.

Responsibilities

• Greet guests warmly and check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how to post charges accurately and efficiently.
• Manage cash handling and process payments (cash, checks, credit cards) correctly.
• Review reservations with special requests and block rooms accordingly.
• Be familiar with hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest service orientation

Communication skills

Team player

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!