Front Desk Manager

Hyatt Place Austin/Arboretum; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Place Austin/Arboretum is seeking a proactive front desk professional to deliver exceptional guest service and oversee the front office team. The role requires multitasking in a busy hotel environment and following cash handling procedures.

You will contribute to guest satisfaction and support daily operations across the front desk, breakfast, and F&B areas. Candidate should have hospitality experience, strong communication, and a positive, energetic attitude.

Qualifications

• Excellent communication and guest service focus.
• Ability to multitask and work in a fast-paced hotel environment.
• Willingness to work weekends and holidays as needed.

Responsibilities

• Provide highest quality guest service and anticipate expectations.
• Oversee front office team including customer service reps, Night Audit, Breakfast and F&B.
• Follow cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop knowledge of hotel staff, services, hours, rates, amenities, and surroundings.
• Handle administrative duties: scheduling, ordering, training, coaching and hiring.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience

Stamina/ endurance

Job description

What You\'ll Do

• Provide the highest quality of service to the guest, anticipating and exceeding their expectations


• Oversee the entire front office team including, customer service reps, Night Audit, Breakfast and F\&B.


• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures


• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings


• Handle all administrative duties and tasks such as: scheduling, ordering, training, coaching and hiring.


• Ensure security and confidentiality of all guest and hotel information


• Effectively respond to and resolve guest concerns or complaints


• Perform other duties as assigned

What You\'ll Bring

• Strong communication skills


• A passion for customer service


• The ability to be flexible and adapt to any situation


• A desire to work as part of the front desk team


• An outgoing personality with a positive attitude


• Previous hospitality experience required


• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary