Front Desk & Customer Experience Specialist

Kim Benton; Millsboro (DE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

Kim Benton - State Farm Agent is seeking a friendly and organized Receptionist to support daily office operations in Millsboro, DE. The role includes greeting clients, handling calls, scheduling appointments, and maintaining records with a focus on customer service and sales conversations.

The ideal candidate will be detail-oriented, proactive, and eager to learn about insurance options, with opportunities for growth within the agency and its community network.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Sales conversations

Organizational skills

CRM familiarity

Tools

MS Office & CRM

Job description

Kim Benton - State Farm Agent is seeking a friendly and organized Receptionist to support daily office operations in Millsboro, DE. The role includes greeting clients, handling calls, scheduling appointments, and maintaining records with a focus on customer service and sales conversations.

The ideal candidate will be detail-oriented, proactive, and eager to learn about insurance options, with opportunities for growth within the agency and its community network.