Front Desk & Customer Experience Associate

Exelare; Dayton (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on office experience

Performance-based growth

Employee recognition

Mentorship and coaching

Job summary

Exelare is seeking a Front Office Representative in Dayton, OH to be the friendly first point of contact for customers and visitors. You will handle calls, provide information on products and services, and route inquiries to the appropriate team members.

The role emphasizes welcoming interactions, organization, and accurate record-keeping, with ongoing training and opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers and visitors.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Answer incoming calls and direct inquiries appropriately.
• Provide information about products, services, and general company activities.
• Assist customers with routine questions and requests.
• Identify customer needs and connect them with appropriate team members.
• Support customer engagement and relationship-building activities.
• Assist with scheduling and routine office coordination.
• Receive and organize incoming mail and deliveries.
• Maintain an organized and welcoming front office area.
• Maintain accurate visitor, customer, and office records.
• Communicate customer questions and feedback to appropriate team members.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service experience

Friendly, professional demeanor

Reliability and motivation

Education

High school diploma

Job description

Exelare is seeking a Front Office Representative in Dayton, OH to be the friendly first point of contact for customers and visitors. You will handle calls, provide information on products and services, and route inquiries to the appropriate team members.

The role emphasizes welcoming interactions, organization, and accurate record-keeping, with ongoing training and opportunities for professional development.