Front Desk & Customer Care Specialist (Flexible Schedule)

State Farm; Willow Springs (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jacqui Murray - State Farm Agent is seeking a friendly receptionist to join our customer-focused team in Illinois. You will greet clients, answer phones, and support daily office operations.

This role emphasizes strong communication, organization, and a willingness to learn about insurance products. Prior hospitality or administrative experience is valued.

Join us to deliver excellent service, manage appointments, and help expand our client base through proactive engagement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Multitasking

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Jacqui Murray - State Farm Agent is seeking a friendly receptionist to join our customer-focused team in Illinois. You will greet clients, answer phones, and support daily office operations.

This role emphasizes strong communication, organization, and a willingness to learn about insurance products. Prior hospitality or administrative experience is valued.

Join us to deliver excellent service, manage appointments, and help expand our client base through proactive engagement.