Front Desk & Customer Care Associate | Insurance Support

Franklinmyles; Cleveland (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Franklinmyles in Cleveland, Ohio, is hiring a Receptionist - State Farm Agent Team Member to join their leading insurance agency dedicated to exceptional customer service. This role involves greeting customers, managing appointments, and supporting team communications.

The ideal candidate will have previous experience in customer service, strong communication skills, and the ability to multitask. This position offers benefits such as a competitive salary, Simple IRA, and opportunities for training and advancement.

Qualifications

• Previous experience in a receptionist or customer service role.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Franklinmyles in Cleveland, Ohio, is hiring a Receptionist - State Farm Agent Team Member to join their leading insurance agency dedicated to exceptional customer service. This role involves greeting customers, managing appointments, and supporting team communications.

The ideal candidate will have previous experience in customer service, strong communication skills, and the ability to multitask. This position offers benefits such as a competitive salary, Simple IRA, and opportunities for training and advancement.