Front Desk CSR // Medical Receptionist

TEKsystems; Kalamazoo (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of business and technology services as a Front Desk CSR // Medical Receptionist in Kalamazoo, MI. This full-time, on-site role involves customer service responsibilities, including answering calls and processing orders, with a pay rate of $18/hr. Benefits include medical, dental, vision, and more, with opportunities for advancement within the company.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Entry-level position requiring customer service skills.
• Ability to handle inbound and outbound calls.
• Familiarity with processing orders and scheduling.

Responsibilities

• Learn and understand the front-end process for patient service.
• Answer inbound calls and make outbound calls.
• Process orders and follow up on customer inquiries.

Skills

Customer Service

Job description

Join to apply for the Front Desk CSR // Medical Receptionist role at TEKsystems

Overview

• Mon-Fri 8am-5pm w/ 1 hour lunch
• Pay rate = $18/hr to start
• Location = Kalamazoo, MI (on-site)
• Full-time 40 hours per week
• Advancement Opportunities from within

Job Description

• Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients
• Answering inbound calls and making outbound calls, email
• May be responsible for obtaining, analyzing, and verifying the accuracy of information received from referrals, creating orders, and scheduling patients to receive equipment as ordered by their doctor
• Answer all calls and emails in a timely manner, in adherence to their goals
• Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary

Experience Level

Entry Level

Pay And Benefits

• The pay range for this position is $18.00 - $18.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Benefits may include:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kalamazoo, MI.

Application Deadline

This position is anticipated to close on May 28, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.