Front Desk - Cosmetic Surgery Practice

Sono Bello; Anaheim (CA); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Incentives

Equity

Health coverage

401(k) matching

Paid time off

Parental leave

Job summary

Sono Bello is seeking a passionate Consult Experience Specialist to enhance the patient experience in a dynamic aesthetic environment. The role involves greeting and assisting patients, providing top-notch customer service, supporting sales consultants, and maintaining operational efficiency. The ideal candidate will have strong communication skills and a background in customer service, ensuring a seamless patient journey from start to finish.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or front-desk roles.
• Proficiency with computer systems and software.

Responsibilities

• Greet patients warmly and verify appointments.
• Provide exceptional customer service throughout the patient’s journey.
• Assist with administrative tasks and data entry.

Skills

Customer Service

Communication

Multitasking

Interpersonal Skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.

Key Responsibilities

Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.

Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.

Support Sales Consultants by facilitating consultations and assisting with administrative tasks.

Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.

Collaborate with team members to identify patient success stories for online endorsements.

Assist with patient inquiries and follow-ups, both pre- and post-operative.

Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Required Qualifications

High school diploma or equivalent; bachelor’s degree preferred.

Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.

Excellent verbal and written communication skills with strong interpersonal abilities.

Ability to multitask and prioritize effectively in a fast-paced environment.

Proficiency with computer systems and software, including Microsoft Office.

Knowledge of medical terminology and procedures (preferred but not required).

Professional demeanor and commitment to providing exceptional client experience.

Compensation & Benefits

At Sono Bello, we value our team members as the key to our success. We offer:

Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE.

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

For applicants located in CA: link

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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