Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello; Green Bay (WI); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K

EAP

PTO

Paid Holidays

Job summary

Sono Bello is hiring a dynamic Consult Experience Specialist (CES) to be the first point of contact for patients at our Green Bay, WI location. This role offers training and a fast-paced, customer-focused environment in aesthetics with opportunities to assist with consultations and administrative tasks.

You will greet patients, manage appointments, enter data accurately, and support sales efforts while maintaining a professional demeanor and exceptional service standards.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient's journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Schedule appointments, process payments, and prepare deposits to ensure accurate data entry and operational efficiency.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Front desk

Verbal communication

Written communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Front Desk - Cosmetic Surgery Center (Training Provided!)

WI - Green Bay

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.

Key Responsibilities:

Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.

Provide exceptional customer service throughout the patient's journey, maintaining a professional and positive demeanor.

Support Sales Consultants by facilitating consultations and assisting with administrative tasks.

Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.

Collaborate with team members to identify patient success stories for online endorsements.

Assist with patient inquiries and follow-ups, both pre- and post-operative.

Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Required Qualifications:

High school diploma or equivalent; bachelor's degree preferred.

Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.

Excellent verbal and written communication skills with strong interpersonal abilities.

Ability to multitask and prioritize effectively in a fast-paced environment.

Proficiency with computer systems and software, including Microsoft Office.

Knowledge of medical terminology and procedures (preferred but not required).

Professional demeanor and commitment to providing exceptional client experience.

At Sono Bello, we value our team members as the key to our success. We offer:

Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE.

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)