Front Desk Coordinator - Per Diem - Cardiology - 141160

UC San Diego; San Diego (CA); On-site; USD 65,000 - 88,000; Full time

Job summary

UC San Diego is seeking a Front Desk Coordinator to deliver exceptional patient-centered service. You will manage registration, schedule appointments, and verify insurance while coordinating between clinics and the main call center.

The role requires handling multi-line calls, updating registrations, and ensuring proper authorization for services, within a fast-paced healthcare environment.

Qualifications

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

Responsibilities

• Provide front desk and call center support including answering multi-line phone lines and directing callers.
• Handle patient registration online and update registration records as needed.
• Schedule appointments and secure authorization for scheduled services.
• Verify insurance information and eligibility for services.
• Operate CRT and input information while interacting with patients and staff.

Skills

Customer service

Call center experience

Insurance verification

Registration updates

Multiline phone handling

Problem solving

Computer skills

Communication skills

Self-starter / accountability

Adaptability

Tools

Registration systems

Job description

DESCRIPTION

The Front Desk Coordinator is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information.

MINIMUM QUALIFICATIONS

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

PREFERRED QUALIFICATIONS

• Ambulatory experience.
• Cardiac Clinic experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to float between clinics, SCVC and Hillcrest and main Call Center at Lightwave.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).