Front Desk Coordinator - Per Diem - Cardiology - 141160

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator to deliver excellent customer service, handle registration, schedule appointments and verify insurance across clinics. You will answer multi-line calls, input data, and coordinate with billing and clinical staff to ensure smooth patient flow.

The role requires prior call center or front desk experience in healthcare, strong communication, problem-solving and computer literacy to navigate multiple systems.

Qualifications

• Three years of call center and front desk experience in a large healthcare setting.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Strong problem-solving ability and good judgment to assist customers.
• Excellent written and verbal communication with the ability to work across multiple systems.

Responsibilities

• Answer multi-line incoming calls and provide customer service.
• Handle registration, appointment scheduling and insurance verification.
• Input and manage patient information across systems.
• Secure authorization for scheduled services and coordinate with staff.

Skills

Customer service

Communication

Problem solving

Computer skills

Multitasking

Tools

Registration systems

Healthcare software

Job description

DESCRIPTION

The Front Desk Coordinator is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information.

MINIMUM QUALIFICATIONS

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

PREFERRED QUALIFICATIONS

• Ambulatory experience.
• Cardiac Clinic experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Must be able to float between clinics, SCVC and Hillcrest and main Call Center at Lightwave.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).