Front Desk & Intake Specialist — Part-Time, Nonprofit

Shepherds-House-Ministries; Bend (OR); On-site; USD 25,000 - 29,000; Part time

Job summary

Shepherd’s House Ministries in Bend, Oregon seeks a friendly Front Desk Attendant to join our in-person team at Cleveland Commons. The part-time role supports participant intake, information requests, and daily front desk operations to ensure a welcoming environment.

The successful candidate will have strong interpersonal and communication skills, basic computer proficiency, and the ability to maintain accurate records while upholding confidentiality and de-escalation practices in a busy

Qualifications

• Strong interpersonal and communication skills.
• Basic computer skills, including data entry and email.
• Ability to maintain accurate records and follow confidentiality requirements.
• Ability to remain calm and use de-escalation skills in stressful situations.

Responsibilities

• Greet and assist all participants, staff, volunteers, and visitors as they enter, providing information, direction, and support as needed.
• Accurately log participant check-ins, manage intake forms, and maintain up-to-date records in the database.
• Serve as a communication hub for The Lighthouse, ensuring inquiries and messages reach the appropriate staff.
• Monitor the entry and exit of all individuals, ensuring only authorized personnel and participants access the facility.
• Assist in the distribution of supplies to participants, such as hygiene products, clothing, and bedding.
• Address conflicts or concerns at the front desk, using de-escalation techniques and involving security if necessary.
• Perform administrative tasks related to front desk operations, including filing, data entry, and managing calls and emails.
• Maintain a clean, organized, and welcoming front desk area.
• Collaborate with staff to ensure smooth operations and participate in training.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Confidentiality

De-escalation

Tools

HMIS

Job description

Shepherd’s House Ministries in Bend, Oregon seeks a friendly Front Desk Attendant to join our in-person team at Cleveland Commons. The part-time role supports participant intake, information requests, and daily front desk operations to ensure a welcoming environment.

The successful candidate will have strong interpersonal and communication skills, basic computer proficiency, and the ability to maintain accurate records while upholding confidentiality and de-escalation practices in a busy