Front Desk Coordinator II

Smile Doctors LLC; Madison Heights (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off and holidays

Discounts on braces and aligners

Job summary

Smile Doctors LLC is seeking a Front Desk Coordinator to greet patients, handle scheduling, and coordinate payments in a busy orthodontic office. You will verify insurance, manage first-visit information, and route calls to the appropriate team members.

The role requires excellent communication, teamwork, and a positive, people-first attitude aligned with our culture.

Qualifications

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties and answers calls.
• Welcomes visitors and provides information about clinic features.
• Checks-in patients and collects general information on first visit.
• Verifies insurance information and works toward resolution.
• Schedules appointments and coordinates payments or account resolution.
• Receives, stores and delivers shipments and mail; updates charts.
• Drives internal marketing initiatives and promotes Smile Doctors Anywhere app.

Skills

Patient relations

Verbal & written communication

Active listening

Education

High School Diploma or equivalent

Job description

How you’ll make us better:

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Verifies insurance information, investigates any issues, and works towards a resolution.
• Makes changes to the patient schedule as necessary.
• Presents contracts to patients, coordinates payment arrangements and/or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment.
• Communicates office supply requirements to the Practice Director for monthly supply order.

Your special skills:

We’re proud of our company culture and heritage of awesomeness.

If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Prerequisites for success:

• High School Diploma or equivalent required.
• Six (6) months as a Smile Doctors Front Desk Coordinator.
• Bilingual a plus, but not required.

The Perks:

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Paschal Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.