Front Desk Coordinator I with Override

Smile Doctors; Pensacola (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Holidays

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our team in Pensacola, FL. You will greet patients, collect information, verify insurance, and coordinate appointments, while supporting daily administrative tasks in a fast-paced orthodontic setting.

The role emphasizes strong communication, patient service, and accurate scheduling, with opportunities for growth and a supportive team culture at Smile Doctors.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers and notify appropriate team members.
• Perform various administrative duties.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Make appointments for returning patients as needed.
• Take payments and post to accounts.
• Print and reprint appointment reminders.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

We’re seeking a Front Desk Coordinator I to join our growing team.

How You’ll Make Us Better

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your Special Skills

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites For Success

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world‑class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest‑growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.