Front Desk Coordinator I

Smile Doctors; Novi (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life 보험 (U

Job summary

Smile Doctors is seeking a Front Desk Coordinator I to join our growing Novi, MI team. This entry-level role handles receptionist duties, patient check-in, appointment scheduling, insurance verification, and billing support, ensuring smooth front-office operations.

You'll interact with patients, manage calls, maintain accurate records, and support marketing initiatives. Prior administrative experience helps, and a passion for excellent patient service is required.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist visitors and determine visit type.
• Answer, screen, and route calls; take messages.
• Check in patients and collect basic info on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule returning patients and print reminders.
• Process payments and post to accounts.
• Coordinate shipments and mail; update charts.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma

Job description

Looking for a career that makes you smile?

Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.