Front Desk Coordinator II - Concierge

Smile Doctors; Darien (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Disability coverage

401(k) plan

Paid time off

Brace discounts

Job summary

Smile Doctors in Darien, CT is seeking a Front Desk Coordinator II to welcome patients, manage check-in, and coordinate visits with clinicians. You’ll verify insurance, collect payments, and help streamline documentation to support a smooth patient experience.

The role emphasizes strong communication, teamwork, and the use of Smile Doctors Anywhere to engage patients throughout treatment. A competitive salary and full benefits accompany growth opportunities.

Qualifications

• Greet customers and determine nature of visit.
• Verify insurance information and resolve issues.
• Schedule appointments and manage patient flow.
• Process payments and post to accounts.
• Keep charts and patient information updated.

Responsibilities

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Notifies clinicians of patient arrival and readiness.
• M prints/reprints appointment reminders and school/work excuses.

Skills

Customer service

Multi-line phone handling

Communication skills

Bilingual

Education

High School Diploma

Job description

Looking for a career that makes you smile?

We’re seeking a Front Desk Coordinator II to join our growing team.

How you’ll make us better:

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Notifies clinicians of patient arrival and readiness
• Makes appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• Verifies insurance information, investigates any issues, and works towards a resolution
• Makes changes to the patient schedule as necessary
• Presents contracts to patients, coordinates payment arrangements and/or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone
• Consistently encourages/presents patients with non-clinical ways to utilize the Smile Doctors Anywhere application to support their experience throughout the course of treatment
• Communicates office supply requirements to the Practice Director for monthly supply order

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to establish and maintain good working relationships with patients and coworkers
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• Six (6) months as a Smile Doctors Front Desk Coordinator I
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.