Front Desk Coordinator I with Override

Smile Doctors LLC; Eagan (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Paid time off

Paid holidays

Brace discounts

Job summary

Smile Doctors LLC is seeking a Front Desk Coordinator I to join our growing orthodontic team in Minnesota. You will greet patients, verify insurance, schedule appointments, and handle clerical duties to ensure smooth daily operations. This role emphasizes clear communication, organization, and a friendly patient experience.

One year of administrative work is preferred; bilingual ability is a plus. We offer competitive benefits, including medical, dental, vision, life insurance, 401(k), paid time

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visit and notify team members.
• Perform various administrative duties and coordinate scheduling.
• Verify insurance information and check-in patients on first visit.
• Answer, screen, and route calls; take messages as needed.
• Process payments and post to accounts; update charts and patient info.
• Drive internal marketing initiatives and coordinate with team.

Skills

Effective communication

Active listening

Bilingual (a plus)

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile? We’re seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

• Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

High School Diploma or equivalent required One (1) year of administrative experience preferred Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world‑class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people‑first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest‑growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

Pay Range: $17.25 - $21.20

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest‑growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.