Front Desk Coordinator — Patient Experience & Admin

Smile Doctors LLC; Suffolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Insurance: medical, dental, vision, &/

401(k) plan

Paid time off

Discounts on braces / aligners

Job summary

Smile Doctors in Suffolk, VA is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, verify insurance, schedule appointments, collect payments, and handle administrative duties to ensure smooth daily operations.

The role supports a patient-first culture with opportunities to contribute to internal marketing efforts and improve the patient experience. A high school diploma and a friendly, detail-oriented approach are essential.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers and determine the nature of visit.
• Performs various administrative duties and answers calls.
• Verifies insurance information and checks in patients on first visit.
• Schedules and prints appointment reminders; updates patient charts.
• Coordinates payment arrangements and posts transactions to accounts.
• Coordinates internal marketing initiatives and team participation.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma

Job description

Smile Doctors in Suffolk, VA is seeking a Front Desk Coordinator I to join our growing team. You will greet patients, verify insurance, schedule appointments, collect payments, and handle administrative duties to ensure smooth daily operations.

The role supports a patient-first culture with opportunities to contribute to internal marketing efforts and improve the patient experience. A high school diploma and a friendly, detail-oriented approach are essential.