Front Desk Coordinator I — Patient Concierge & Admin

Smile Doctors; Suwanee, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

401(k) plan

Two weeks paid time off

Paid holidays

Brace discounts

Job summary

Smile Doctors in Suwanee, GA seeks a Front Desk Coordinator I to greet patients, verify insurance, and manage check-ins with a friendly, efficient service mindset.

You will handle calls, schedule visits, collect payments, and update patient records while supporting the clinic's marketing efforts and teamwork. This full-time role is ideal for organized individuals who communicate clearly and enjoy helping patients.

Qualifications

• High School Diploma or equivalent is required.
• One year of administrative experience is preferred.
• Bilingual is a plus, but not required.

Responsibilities

• Greet and receive customers, determine the nature of visits, and notify appropriate team members.
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in patients and collect general information on first visits; verify insurance information.
• Notify clinicians of patient arrival and readiness; make and adjust appointments as needed.
• Print appointment reminders and school/work excuses; coordinate payment arrangements.
• Receive, store, and deliver shipments and mail; take payments and post to accounts.
• Update charts and patient information; support internal marketing initiatives.

Skills

Verbal and written communication

Active listening

Education

High School Diploma or equivalent

Job description

Smile Doctors in Suwanee, GA seeks a Front Desk Coordinator I to greet patients, verify insurance, and manage check-ins with a friendly, efficient service mindset.

You will handle calls, schedule visits, collect payments, and update patient records while supporting the clinic's marketing efforts and teamwork. This full-time role is ideal for organized individuals who communicate clearly and enjoy helping patients.