Front Desk Coordinator I - Concierge

Smile Doctors; New Haven (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading Orthodontic Support Organization as a Front Desk Coordinator I. You will be the first point of contact for patients, performing administrative duties, managing appointments, and ensuring a welcoming environment. This role offers growth opportunities in a supportive culture focused on patient care.

Benefits

Competitive salary

Medical, dental, vision, and life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off in your first year + paid holidays

Discounts on braces and clear aligners

Qualifications

• 1 year of administrative experience preferred.

Responsibilities

• Greets and receives customers, determines nature of visit.
• Verifies insurance information.
• Coordinates payment arrangements or account resolution.

Skills

Communication

Listening

Bilingual

Education

High School Diploma

Job description

Join to apply for the Front Desk Coordinator I - Concierge role at Smile Doctors.

6 days ago Be among the first 25 applicants.

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator I to join our growing team.

How You'll Make Us Better

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.

Your responsibilities include:

• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills and Prerequisites

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual skills are a plus but not required.

Perks

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

About Smile Doctors

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We focus on loving people first, then straightening teeth, and maintaining a people-first culture in a fun, encouraging environment.

We offer every Team Member the opportunity to be part of something bigger, nurturing talents and strengths to help them succeed in their careers and beyond. Join us in changing the way the world smiles!

This is a great opportunity to grow with an expanding organization. Apply today!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Healthcare/Orthodontics