Front Desk Coordinator I - Concierge

Smile Doctors; City of Auburn (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading Orthodontic Support Organization as a Front Desk Coordinator I. You'll greet patients, manage appointments, and perform administrative tasks while contributing to a people-first culture. This full-time role offers competitive benefits and opportunities for growth in a dynamic environment.

Benefits

Medical, dental, vision and life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off in your first year

Discounts on braces and clear aligners

Qualifications

• 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greets and receives customers, determines nature of visit.
• Performs various administrative duties.
• Verifies insurance information.

Skills

Communication

Listening

Education

High School Diploma

Job description

Join to apply for the Front Desk Coordinator I - Concierge role at Smile Doctors

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Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator I to join our growing team.

How You'll Make Us Better

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Your special skills

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Prerequisites for success

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Competitive salary.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Orthodontics