Concierge

Hilton Worldwide, Inc.; United States; Remote; USD 30,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Concierge, where you'll be the key point of contact for Guests and VIPs. In this dynamic role, you'll provide essential information and booking services, ensuring an exceptional experience for every visitor. With opportunities for career development, competitive salaries, and a range of benefits including private health insurance and discounted hotel rates, this position offers a unique chance to thrive in a supportive and professional environment. Embrace the warmth of hospitality and make a difference in the lives of guests every day.

Benefits

Private Health Insurance

Discounted Hotel Rates

Complimentary Dry Cleaning

Transportation Allowances

Discounts on Food and Beverages

Paid Paternity Leave

Extended Nursing Hours for New Mothers

Participation in Community Initiatives

Qualifications

• Positive attitude and commitment to high customer service standards.
• Ability to work independently and in a team.

Responsibilities

• Serve as a key contact for Guests, providing information and booking services.
• Process messages, deliver luggage, and maintain a clean workspace.

Skills

Communication Skills

Customer Service

Flexibility

Knowledge of Local Area

Education

High School Diploma

Job description

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

As a Concierge, you will serve as a key contact for Guests, responding efficiently to enquiries and providing information, advice, and booking services for a variety of needs including city tours, theatre tickets, restaurants, doctors, and flights. Responsibilities also include processing messages, delivering and storing luggage, staying current with hotel services and VIP requests, ensuring safety and orderliness, supporting management in emergencies, projecting professionalism, maintaining a clean workspace, and working with front of house systems.

What are we looking for?

Ideal candidates will have a positive attitude, excellent communication skills, a commitment to high customer service standards, flexibility, the ability to work independently and in a team, and knowledge of the local area. Previous concierge experience in a hotel is advantageous.

What’s in it for me?

Opportunities for career development, competitive salaries, private health insurance after six months, discounted hotel rates, complimentary dry cleaning, transportation allowances, discounts on food and beverages, extended nursing hours for new mothers, paid paternity leave, and participation in community and environmental initiatives.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company committed to delivering exceptional guest experiences. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.

Job

Position:

Guest Services, Operations, and Front Office