Front Desk Coordinator I

IVX Health; Plano (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare company as a Front Desk Coordinator I, supporting the launch of new infusion centers in the Dallas Fort Worth area. This full-time position involves patient interactions, scheduling, and administrative support in a dynamic environment, ideal for candidates with experience in healthcare settings.

Benefits

Competitive Benefits

Growth Potential

Collaborative and Supportive Team

Qualifications

• 3-5 years of healthcare front desk or administrative support experience.
• Strong grasp of medical terminology, insurance verification, and EHR systems.
• Experience working directly with patients and referring provider offices.

Responsibilities

• Warmly welcome and assist patients, verify insurance, update demographics, and collect payments.
• Manage appointment scheduling, authorizations, and visit follow-ups.
• Ensure accurate documentation in the EHR and resolve any discrepancies proactively.

Skills

Patient communication

Multitasking

Insurance verification

Medical terminology

EHR navigation

Job description

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Front Desk Coordinator – Dallas Market Launch

Full Time | Monday–Friday | Day Shift | Multi-Site Support (Frisco, Plano, Flower Mound)

IVX Health is launching in Dallas Forth Worth — and we’re looking for a dynamic Front Desk Coordinator to grow with us from day one!

As IVX Health opens its brand new infusion centers across the Dallas Fort Worth market, we’re looking for a Front Desk Coordinator who thrives in a fast-paced, evolving environment and is excited to be part of something new. In this unique role, flexibility is key. Initially, you’ll rotate between our Frisco, Plano, and Flower Mound centers as we get the market up and running. Once operations are fully established, you’ll likely transition to one or two primary home centers — but we need someone ready to jump in wherever needed in the early stages.

The ideal candidate brings deep healthcare administrative experience, strong patient scheduling skills, and fluency in medical terminology. You’re confident navigating EMRs, collaborating with clinical teams, capturing insurance information accurately, and communicating with referring provider offices. Most importantly, you have a warm, patient-first mindset and can deliver exceptional service with a calm, professional presence — even on day one.

What You'll Do

• Act as the go-to non-clinical team member within the infusion center
• Warmly welcome and assist patients, verify insurance, update demographics, and collect payments
• Manage appointment scheduling, authorizations, and visit follow-ups
• Coordinate daily patient flow in partnership with clinical staff
• Ensure accurate documentation in the EHR and resolve any discrepancies proactively
• Maintain a polished, organized front office environment that reflects IVX’s brand and standards
• Reconcile payments, track supply inventory, and follow up on any incomplete tasks or issues
• Communicate with corporate support teams (billing, supply chain, scheduling) to resolve center needs
• Support market leaders with administrative tasks as needed
  
  

What We’re Looking For

• 3–5 years of healthcare front desk, patient access, or administrative support experience
• Strong grasp of medical terminology, insurance verification, and EHR systems
• Experience working directly with patients and referring provider offices
• Excellent multitasking, prioritization, and communication skills
• A proactive mindset — someone who takes initiative and thrives in fast-paced, evolving environments
• High attention to detail with strong organizational skills
• Dependability, discretion, and professionalism — especially when it matters most
  
  

Why You’ll Love Working Here

• Make a Meaningful Impact – Deliver high-quality care that directly improves patients' lives and supports their families.
• Collaborative and Supportive Team – Work alongside a dedicated, multidisciplinary team in a positive and patient-focused environment.
• People-First Culture – We treat each other with kindness, and we mean it
• Competitive Benefits – Medical, dental, vision, HSA/FSA, 401(k) match, paid volunteer time, tuition support, and more
• Growth Potential – This role is designed to grow — for the right person, it can become a launchpad into a career in healthcare operations leaderhsip.
  
  

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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