Front Desk Coordinator I

GI Alliance; Flower Mound (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator I to join their team. This role offers an exciting opportunity to manage front office operations, including answering calls, scheduling appointments, and maintaining patient records. The ideal candidate will have strong organizational and communication skills, with a commitment to providing excellent customer service in a medical environment. Join a diverse and inclusive workplace where your contributions will be valued and impactful. If you are detail-oriented and thrive in a fast-paced setting, this is the perfect opportunity for you to grow your career in healthcare.

Qualifications

• Minimum of two years of experience in a medical office or front office preferred.
• Entry level with 1-4 years experience and basic job requirements.

Responsibilities

• Answer and screen high volume telephone calls courteously.
• Schedule patient appointments and check-in patients upon arrival.
• Maintain organization and efficiency of front office operations.

Skills

Customer Service

Data Entry

Communication Skills

Organizational Skills

Basic Arithmetic

Education

High School Diploma or GED

Tools

Microsoft Excel

EMR Systems

Microsoft PowerPoint

Job description

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Description

GI Alliance is seeking an experienced Front Desk Coordinator I.

Position Purpose

Performs various clerical duties for office manager or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow-up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Hospitals and Health Care