Asst Front Desk Manager

Concord Hospitality Enterprises; New York (NY); On-site; USD 43,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Assistant Front Office Manager, where your skills will help create memorable guest experiences. In this dynamic role, you will lead a team to ensure exceptional service while managing daily operations and guest relations. With a commitment to quality and integrity, this innovative firm offers a comprehensive benefits package and opportunities for career advancement. If you thrive in a fun, team-oriented environment and are passionate about hospitality, this is the perfect opportunity for you to grow and succeed.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K

Tuition Assistance

Discounted Hotel Room Rates

Training and Development Opportunities

Qualifications

• 2 years of hotel front office operations experience required.
• Proficiency in hotel management software is a plus.

Responsibilities

• Assist associates in exceeding guests’ needs and expectations.
• Analyze guest feedback and develop action plans for improvement.

Skills

Hotel Management

Guest Service

Problem Solving

Communication

Detail Orientation

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

FMPMS

Job description

Description

We are hiring an Assistant Front Office Manager!

Responsibilities:

1. Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.
2. Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
3. Publish all GSS results in a timely manner, including all GSS forms, comment cards, and guest letters. Solicit feedback for continuous improvement.
4. Thoroughly understand the service culture and ensure all staff members share this philosophy.
5. Address associates' concerns proactively.
6. Understand AOS/GSS results, develop game plans for areas needing improvement, and expand on strengths.
7. Conduct monthly reward programs.
8. Ensure timely orientation for new associates.
9. Know the hotel's emergency plan, train staff accordingly, and ensure proper implementation.
10. Comply with all corporate accounting procedures.
11. Assist in developing hotel budget and capital expenditure plans.
12. Utilize budgets to understand financial objectives.
13. Develop and communicate selling strategies.
14. Oversee all accounting functions and ensure audits are completed.
15. Provide a safe work environment in compliance with OSHA/MSDS standards.
16. Implement hotel accident prevention programs.
17. Maintain a key control program.
18. Ensure staffing levels are appropriate to exceed guest expectations.
19. Assist the Guest Service Manager.
20. Understand hotel system inventory and daily selling strategies.
21. Stay current on local market conditions.
22. Ensure property-hiring practices comply with I-9, ADA, and EEO requirements, including interviewing and hiring decisions.

Benefits:

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training, development, and career advancement.

Why Concord?

Our culture is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment, hire the best talent, and foster a culture where associates are valued. Our Associate First policy reflects our commitment to your development. We organize engaging activities to stay connected with our team.

If you seek a growth opportunity in a fun team environment, this position could be ideal. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Salary: $43,517 - $54,396

Qualifications

Proficiency in hotel management software FMPMS is a plus.

Behaviors

• Innovative: Introduces new ideas and demonstrates original thinking (Preferred)
• Detail Oriented: Completes tasks with necessary details (Preferred)
• Leader: Inspires teammates (Preferred)
• Team Player: Works well within a group (Preferred)

Experience

• Preferred: 2 years of experience, proficiency in hotel management software FMPMS is a plus.
• Required: 2 years of experience in hotel front office operations, preferably within a Marriott or similar hotel brand.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality