Front Desk / Reception / Studio Coordinator

WAXING THE CITY CAREERS; Franklin Lakes (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Studio Coordinator to join their vibrant team in Franklin Lakes. This role is pivotal as you will be the first and last point of contact for clients, ensuring they feel welcomed and valued. You will manage all front desk operations, from greeting clients to handling cash transactions and retail sales. If you are passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you to grow your career in the salon industry. Join a supportive team that values your contributions and offers extensive training and development opportunities.

Benefits

Free waxing

Product discounts

401(k) with matching

Extensive training

Ongoing advanced education

Professional development opportunities

Qualifications

• 1+ year experience in salon/studio industry required.
• Exceptional customer service and strong communication skills are essential.

Responsibilities

• Greet customers and manage front desk operations.
• Handle inquiries, bookings, and retail sales.

Skills

Customer Service

Multi-tasking

Detail Oriented

Strong Written and Verbal Skills

Team Player

Marketing and Retail Sales Experience

Outgoing and Energetic

Education

High School Degree or Equivalent

Job description

Front Desk / Reception / Studio Coordinator Franklin Lakes

LOVE WHAT YOU DO

We're looking for hard-working energetic individuals like you to join our team in both our locations! Join one of the hottest trends in the salon industry. Our location at Valley & Bloom is in one of North Jersey's trendiest neighborhoods, Montclair! Our Franklin Lakes location is in the heart of the downtown business district.

We are a 5-STAR Salon check out our reviews - come work for the BEST! The Studio Coordinator is a key position in determining the success of the studio.

The Studio Coordinator is often the first and last point of contact for clients and creating an impression of warmth, professionalism and efficiency is essential.

SUMMARY:

The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client Point-of-Sale (POS) activities, customer service standards, and general day to day operations.

ESSENTIAL FUNCTIONS:

• Greeting customers as they arrive at the studio and making sure they feel comfortable if waiting for an appointment, handle their inquiries and book studio appointments.
• Answering the phones and handling subsequent inquiries and bookings
• Offer retail waxing products and services - The Studio Coordinator will need to invest time in understanding the different services available and the various pre and post waxing products for sale within the studio so that they can give useful advice to clients and ultimately sell them products.
• Monitoring and renewing stock levels - you will be expected to ensure that front of studio (retail area) product displays are properly stocked and look appealing.
• Scheduling appointments

ADDITIONAL FUNCTIONS:

1. Coverage of shifts in short-notice/emergency situations (sickness, etc.)

2. Customer contacts and rescheduling if needed.

3. Participate in defined community outreach requirements (volunteerism)

ROLE SCOPE AND COMPLEXITY:

The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards focusing on both internal customer (staff, volunteers, interns, vendors) and external customer (current clients and all potential customers).

LOCATIONS:

• 652 Bloomfield Avenue, Montclair, NJ
• 794 Franklin Avenue, Franklin Lakes, NJ

MINIMUM QUALIFICATIONS:

Required:

• 1 yr+ Experience in Salon/Studio Industry
• Front Office Experience
• High school degree or equivalent
• Outgoing and Energetic
• Strong Written and Verbal skills
• Team player within team environment
• Exceptional Customer Service
• Multi-tasking
• Detail Oriented
• Marketing and Retail Sales experience

Preferred:

• Free waxing - A little pampering goes a long way!
• Product discounts - You'll love using them!
• 401(k) with matching - We'll help you save for retirement!

At Waxing the City, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results.

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations.

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WHY SHOULD YOU JOIN US?

Proprietary, Extensive Training

Ongoing Advanced Education

Professional Development

Opportunities to Advance

I was hired as a studio coordinator while I was in Esthetics School. I fell in love with the company and knew I wanted to continue my career with Waxing the City.