Front Desk Coordinator I

Smile Doctors; Durham (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator I to enhance the patient experience across multiple locations. This role is pivotal in welcoming visitors, managing appointments, and ensuring smooth operations at the front desk. With a focus on effective communication and administrative support, you'll play a key role in fostering a friendly and efficient environment. Join a dynamic team that values a people-first culture and offers numerous benefits, including insurance coverage and paid time off. Embrace this opportunity to grow your career in a supportive organization dedicated to transforming smiles and lives.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability coverage

Long-term disability coverage

401(k) plan

2 weeks paid time off

Paid holidays

Discounts on braces

Qualifications

• 1 year of administrative experience preferred.
• Bilingual is a plus, but not required.

Responsibilities

• Greets and receives customers, determining the nature of their visit.
• Handles incoming calls, checks in patients, and verifies insurance.
• Coordinates payment arrangements and updates patient information.

Skills

Effective verbal communication

Effective written communication

Listening skills

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

We're seeking a Front Desk Coordinator I to join our growing team at Smith & Heymann Orthodontics. This position would rotate through our four offices based in Durham, Chapel Hill, Mebane, and Roxboro, NC, and availability to work in all locations is a requirement. This position is Monday-Thursday with rotating Friday mornings.

How you'll make us better:

• Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Prerequisites for success

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization! Apply today!