Front Desk Coordinator I

GI Alliance; New Britain (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

GI Alliance is seeking a full-time Front Desk Coordinator I for its New Britain Care Center. As the largest gastroenterology practice in Connecticut, we pride ourselves on our inclusive culture and commitment to patient care. Join our team and help provide exceptional service in a fast-paced and rewarding environment.

Benefits

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 3+ years of professional experience in a customer service role.
• Prior front desk experience in a medical setting is preferred.
• Experience with EMR systems, particularly Epic, is a plus.

Responsibilities

• Schedule office visits and confirm appointments.
• Process insurance authorizations and update patient information.
• Answer incoming calls and document communications.

Skills

Communication

Problem-solving

Customer Service

Education

High School Diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

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Description

Description

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Front Desk Coordinator to join our New Britain Care Center! We are the largest gastroenterology practice in the state of Connecticut with 30 Care Centers and still growing. Our employees are the foundation of our practice and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!

A Short List Of Reasons Why You Should Work For CTGI

• Selected as a Top Workplace 8 Times
• Competitive Pay
• Very Fast-Growing Practice
  
  

What You Will Do For Us

• Providing Remarkable Patient Experience : you will be responsible for scheduling office visits, confirming appointments, updating patient insurance and demographic information, answering incoming calls and documenting utilizing Epic EMR.
• Attention to Detail: Properly compose, process, and follow-up on electronic phone messages and alerts.
• Team Player: Utilizing EMR, answer any quick questions, which are appropriate for administrative staff.
• Versatility: Process insurance authorizations when required.
• Expertise: Monitor schedule of assigned providers, noting and correcting errors as appropriate.
  
  

What We Are Looking For In You

• High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Exceptional interpersonal and customer service skills | 3+ years of professional experience.
• Prior front desk experience in a medical setting.
• Experience with an EMR system is ideal, Epic experience is a plus.
  
  

Job Type: Full-time

Salary: From $18.00 per hour, depending on experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• 8:00am – 4:30pm
  
  

Education

• High school or equivalent (Required)
  
  

Experience

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)
  
  

Work Location: In person

Qualifications

Qualifications

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
  
  

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
  
  

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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