Front Desk Coordinator I

IVX Health, Inc.; Durham (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

IVX Health seeks a Front Desk Coordinator to enhance the patient experience at its infusion center in Durham, NC. The role demands warmth, operational excellence, and multitasking skills while managing front desk operations and patient interactions. Join a team that values compassion and strives to improve healthcare delivery.

Benefits

Tuition reimbursement

Comprehensive Benefits including Medical, Dental, Vision

Paid volunteer time

Wellness support

Qualifications

• 3–5 years of front desk or administrative experience in a medical or healthcare setting.
• Strong understanding of insurance verification and patient intake process.
• Ability to adapt quickly to new processes.

Responsibilities

• Manage scheduling and coordinate appointments accurately.
• Greet and assist patients, ensuring a welcoming environment.
• Verify patient insurance and collect copays.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or GED

Associate Degree

Tools

EHR/EMR systems

Scheduling software

Job description

Job Details

Job Location: Durham Infusion Center - Durham, NC

Position Type: Full Time

Education Level: Associate Degree

Salary Range: Undisclosed

Travel Percentage: No Travel Required

Job Shift: Monday - Friday, rotating Saturdays

Job Category: Administrative

Description

Front Desk Coordinator – Raleigh, NC
Full-Time | Monday–Friday 8:00AM–4:30PM | 1 Saturday/month (8AM–2PM) | Infusion Center-Based

At IVX Health, the first hello matters just as much as the care itself. We’re seeking a Front Desk Coordinator in Raleigh, NC who brings both warmth and operational excellence to every interaction—helping us deliver a more personal, patient-first infusion experience.

This is more than a front desk role—it’s a critical operations position that sets the tone for the entire visit. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued. If you're organized, upbeat, and driven to make patients feel truly cared for, you’ll thrive here.

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis, IVX Health offers a better approach to care—one that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 3–5years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

EEO Statement

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions based on business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Qualifications