Front Desk Coordinator, Day Shift, Outpatient Wellness Center

Adventist HealthCare; Rockville (MD); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and VIs

Employer-paid Short & Long-Term Disab.

Paid Time Off

Employer retirement contribution and 3

Tuition Reimbursement

EAP support

Job summary

Adventist HealthCare Behavioral Health & Wellness Center in Maryland is seeking a Front Desk Coordinator to welcome patients, route messages, and support clinical staff. You will schedule appointments, perform check-in/out in the EMR, and maintain accurate patient records and demographics.

Requirements include a high school diploma and 1–2 years of medical office experience (3–4 years preferred); Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of direct medical office administrative assistant/receptionist/coordinator experience required; 3–4 years preferred.
• Bilingual in Spanish preferred.
• Familiarity with back-office clinical support tasks (vital signs, intake, prescription workflows) preferred.

Responsibilities

• Serve as the first point of contact by answering calls, routing messages, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes; perform patient check-in/out in the EMR with accurate demographic, insurance, and visit data.
• Assist with administrative duties including scanning, faxing, and maintaining organized documentation in the EMR and external data sheets.
• Verify insurance eligibility and initiate or route authorization requests to support scheduling and continuity of care.
• Other duties as assigned.

Skills

Customer service

Phone handling

Spanish bilingual

EMR familiarity

Education

High school diploma

Tools

EMR system

Job description

AHC SGMC Behavioral Health

Adventist HealthCare Behavioral Health & Wellness Center seeks to hire an experienced Front Desk Coordinator who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.

As a Front Desk Coordinator you will:

• Serve as the first point of contact by answering incoming calls, routing messages appropriately, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes as needed. Perform patient check-in and check-out processes in the electronic medical record (EMR), ensuring accurate demographic, insurance, and visit information is verified and maintained.
• Assist with administrative duties including scanning, faxing, and maintaining accurate, organized documentation within the electronic medical record and external data spreadsheets.
• Perform insurance eligibility verification and assist with initiating or routing authorization requests as appropriate to support scheduling and continuity of patient care.
• Other duties as assigned.

Qualifications include:

• High school diploma or equivalent.
• Minimum of 1-2 years of direct medical office administrative assistant/receptionist/coordinator experience is required; 3-4 years of above experience is preferred.
• Bilingual in Spanish preferred.
• Familiarity with back office clinical support tasks, such as obtaining vital signs, assisting with routine patient intake processes, and supporting prescription-related workflows (e.g., routing refill requests), is preferred.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hrs/week

Typical Daily Schedule: Monday-Thursday, 9:00am-6:00pm and Friday 9:00am-3:00pm.

Shift Type: Day Shift

Shift Differential Eligible: Yes

Pay Range:

$19.22 - $25.27

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.