Lead Scheduler, Day Shift, Surgical Services

Adventist HealthCare Shady Grove Medical Center; Rockville (MD); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Free parking

Medical coverage

Dental coverage

Vision coverage

Job summary

Shady Grove Medical Center seeks to hire an experienced Scheduler Lead for our Surgical Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Scheduler Lead you will manage real-time call center monitoring, onboard and train staff, and collaborate with Care Navigation to schedule patients. Each week you’ll work 40 hours, primarily 7am–3:30pm, on a full-time, on-site schedule with competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• 2-year degree/Associates preferred.
• Must have 4-5 years customer service experience.
• 2-3 years previous scheduling experience.
• 1-2 years senior scheduling experience preferred.

Responsibilities

• Evaluate real-time monitoring of the call center.
• Answer calls and schedule patients when call volume is high.
• Serve as SME for onboarding, training, and coaching legacy employees.
• Develop and maintain training materials as SME.
• Assist Care Navigation with scheduling patients.
• Review reports on scheduler productivity and audit call center interactions in Live Vox and ECW.

Skills

Customer service

Scheduling

Onboarding

Education

High School diploma or GED

Associates degree preferred

Tools

Live Vox

ECW

Job description

Shady Grove Medical Center

Shady Grove Medical Center seeks to hire an experienced Scheduler Lead for our Surgical Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Scheduler Lead you will:

• Evaluate real-time monitoring of the call center


• Answer calls and schedule patients when call volume is high


• Be the SME that functions on new hire onboarding and training, legacy employee coaching


• Develop and maintain training materials as the SME


• Assist Care Navigation with scheduling patients


• Review and complete reports on scheduler productivity


• Conduct auditing of call center interactions in Live Vox and patient documentation in ECW

Qualifications include:

• High School Diploma or GED required


• 2-year degree/Associates preferred


• Must have 4-5 years customer service experience


• 2-3 years previous scheduling experience


• 1-2 years senior scheduling experience preferred

Work Schedule:

Employment Type: Full-time
Hours per Week: 40 hrs/week
Typical Daily Schedule: 7am-3:30pm Monday through Friday
Shift Type: Rotating Day
Weekend Requirements: None
Holiday Requirements: Required Rotation/Follow company holiday calendar
On-Call: No
Shift Differential Eligible: no

Pay Range:
$22.58 - $32.18
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts


• Recognition and rewards for professional expertise


• Free Employee parking


• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire


• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)


• Paid Time Off


• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period


• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance


• Subsidized childcare at participating childcare centers


• Tuition Reimbursement


• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.