Front Desk Coordinator - Chesapeake, VA

thejointchiropractic; Chesapeake (VA); On-site; USD 27,000 - 36,000; Full time

Job summary

The Joint Chiropractic is seeking a Wellness Coordinator to drive memberships and deliver excellent service in our clinics. You will greet patients, handle check-ins, and stay informed on membership options and promotions while supporting a collaborative team in a fast-paced health-wellness environment.

Ideal candidates have at least one year in sales, strong phone/computer skills, and a passion for helping people through wellness offerings.

Qualifications

• High school diploma or GED required.
• At least one year of sales experience.
• Strong phone and computer skills.
• Able to stand or sit for long periods.
• Ability to educate patients on wellness offerings.
• Excellent customer service orientation.
• Must be able to manage patient flow.

Responsibilities

• Providing excellent services to members and patients.
• Primary responsibility is to gain memberships to meet sales goals.
• Greeting members and patients upon arrival; checking in.
• Answering phone calls.
• Re-engaging inactive members.
• Staying updated on membership options, packages and promotions.
• Recognizing and supporting team goals and maintaining positive relationships with team members.
• Maintain the cleanliness of the clinic and organization of workspace.
• Confident in presenting and selling memberships and visit packages.
• Keeping management informed of member concerns and following policies and direction.
• Willingness to learn and grow.
• Accepting constructive criticism in a positive manner.
• Office management or marketing experience a plus.
• Able to stand and/or sit for long periods of time.
• Able to lift up to 50 pounds.
• Upholding The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY

Skills

Phone skills

Computer skills

Sales experience

Customer service

Communication

Multitasking

Marketing experience

Team collaboration

POS software

Education

High school diploma/GED

Tools

Point of sale software

Job description

Are you looking for a company you can grow your career with and advance in?

Are you goal oriented, self-motivated & proactive by nature?

Do you have a passion for health and wellness and love sales?

If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.

What we are looking for in YOU and YOUR skillset!

• Driven to climb the company ladder!
• Possess a winning attitude!
• ‘Have a high school diploma or equivalent (GED).
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Have strong phone and computer skills.
• Have at least one year of previous Sales Experience.
• Participate in marketing/sales opportunities to help attract new patients into our clinics
• Be able to prioritize and perform multiple tasks.
• Educate Patients on wellness offerings and services
• Share personal Chiropractic experience and stories
• Work cohesively with others in a fun and fast-paced environment.
• Have a strong customer service orientation and be able to communicate effectively with members and patients.
• Manage the flow of patients through the clinic in an organized manner

Essential Responsibilities

• Providing excellent services to members and patients.
• The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
• Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
• Answering phone calls.
• Re-engaging inactive members.
• Staying updated on membership options, packages and promotions.
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
• Maintain the cleanliness of the clinic and organization of workspace
• Confident in presenting and selling memberships and visit packages
• Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
• Willingness to learn and grow
• Accepting constructive criticism in a positive manner and using it as a learning tool.
• Office management or marketing experience a plus!
• Able to stand and/or sit for long periods of time
• Able to lift up to 50 pounds
• Upholding The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY