Front Desk Coordinator - Downey, CA

The Joint Chiropractic; Downey (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

The Joint Chiropractic in California is seeking a Wellness Coordinator who is passionate about health and wellness. The role focuses on gaining memberships and providing excellent service to patients and members. Ideal candidates will have strong sales and customer service skills, as well as a drive to succeed and grow with the company.

You will be responsible for educating patients about wellness offerings, managing patient flow, and ensuring a positive experience at the clinic. Join us in making a difference in our patients' lives!

Qualifications

• At least one year of previous Sales Experience.
• Ability to educate patients on wellness offerings.
• Strong customer service skills.

Responsibilities

• Provide excellent services to members and patients.
• Gain memberships to meet sales goals.
• Manage the flow of patients through the clinic.

Skills

Customer service orientation

Strong phone and computer skills

Sales experience

Ability to manage multiple tasks

Effective communication

Education

High school diploma or equivalent (GED)

Job description

Overview

Are you looking for a company you can grow your career with and advance in?

Are you goal oriented, self-motivated & proactive by nature?

Do you have a passion for health and wellness and love sales?

If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.

What we are looking for in YOU and YOUR skillset

• Pay Range $18-$20/hr Depending on Experience + BONUS
• Driven to climb the company ladder!
• Possess a winning attitude!
• Have a high school diploma or equivalent (GED)
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Have strong phone and computer skills
• Have at least one year of previous Sales Experience
• Participate in marketing/sales opportunities to help attract new patients into our clinics
• Be able to prioritize and perform multiple tasks
• Educate Patients on wellness offerings and services
• Share personal Chiropractic experience and stories
• Work cohesively with others in a fun and fast-paced environment
• Have a strong customer service orientation and be able to communicate effectively with members and patients
• Manage the flow of patients through the clinic in an organized manner

Essential Responsibilities

• Providing excellent services to members and patients
• The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals
• Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor
• Answering phone calls
• Re-engaging inactive members
• Staying updated on membership options, packages and promotions
• Recognizing and supporting team goals and creating and maintaining positive relationships with team members
• Maintain the cleanliness of the clinic and organization of workspace
• Confident in presenting and selling memberships and visit packages
• Keeping management apprised of member concerns and following manager’s policies, procedures, and direction
• Willingness to learn and grow
• Accepting constructive criticism in a positive manner and using it as a learning tool
• Office management or marketing experience a plus!
• Able to stand and/or sit for long periods of time
• Upholding The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY