Front Desk Coordinator (11108)

Paycom; Cordova (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision benefits

401(k) with life/disability insurance

Growth opportunities

Job summary

MidSouth Pain Treatment Center in Cordova, TN, is seeking a full‑time Front Desk Coordinator to join our growing practice. You will manage reception, phones, patient intake, scheduling, and basic clerical duties to ensure a welcoming and efficient patient experience.

This role trains administrative volunteers, supports front office operations, and upholds our core values of Compassion, Accountability, Respect and Excellence. Prior EMR experience is preferred.

Qualifications

• High school diploma required.
• Previous work experience preferred.
• EMR — eClinicalWorks experience preferred.

Responsibilities

• Provides exceptional customer service in person and over the phone for patients and families.
• Greets patients at the front desk.
• Collects and verifies patient information.
• Verifies patient insurance details.
• Maintains patient accounts and records.
• Schedules new and follow-up appointments.
• Cross-trains for basic medical assistant tasks to support clinic operations.
• Oversees reception area and maintains professional image.
• Upholds PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

Skills

Customer service

Phone handling

Scheduling

Education

High school diploma

Tools

eClinicalWorks

Job description

Job Details

Job Location: MS Cordova - Cordova, TN 38018, Travel Percentage: None, Job Category: Health Care, Midsouth Pain Treatment Center, a PartnerCare affiliated company, is seeking a full-time Front Desk Coordinator, to join our growing and established practice in Cordova, TN.

Our Practice

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible.

We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting‑edge technology.

Core Values

• Compassion.We genuinely care for the well‑being of our patients and each other and are committed to supporting each other with kindness and compassion.


• Accountability.We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.


• Respect.We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.


• Excellence.We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement.

Vision and Culture

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

Front Office Coordinator Overview

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and any additional administrative support necessary for the practice.

Tasks and Responsibilities

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.


• Greeting patients.


• Collecting patient information.


• Verifying patient insurance.


• Maintaining patient accounts and records.


• Responsible for scheduling new patient appointments and follow up appointments.


• This role will be cross‑trained to perform both front desk and basic medical assistant responsibilities to support clinic operations and patient care.


• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.


• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more!

Education and Experience

• High school diploma.


• Previous work experience preferred.


• EMR- eClinicalworks preferred.


• Medical Assisting (preferred)

About the Practice

MidSouth Pain Treatment Center (MPTC) was founded in 2000, with the goal of addressing the lack of treatment options for pain‑related medical issues in rural areas. MPTC has become one of the largest practices in the Western Tennessee and Northern Mississippi region, with locations in Oxford, MS, Tupelo, MS, Jackson, TN, and Cordova, TN. MidSouth provides a broad range of interventional pain management services with top procedures including lumbar, thoracic, surgical branch blocks, radio frequency nerve ablation, medial nerve blocks, and epidural injections, among others.

MidSouth Pain Treatment Center is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.

Equal Opportunity Employer Statement

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.