Front Desk Coordinator

KMRG, LLC; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Front Desk Coordinator to provide exceptional in-person and administrative support. This full-time role involves managing reception operations, ensuring visitor access, and coordinating credentialing services within a secure federal environment. You'll play a crucial role in maintaining office efficiency while delivering high-quality service to visitors and staff alike. If you thrive in dynamic settings and possess strong organizational skills, this opportunity offers job stability and comprehensive benefits, making it a perfect fit for someone eager to contribute to a vital federal agency.

Qualifications

• Experience in a customer-facing, administrative, or receptionist role.
• Knowledge of office procedures and federal workplace protocols.

Responsibilities

• Provide front desk support and greet visitors professionally.
• Handle phone inquiries and maintain office directories.
• Manage mail processing and administrative logs.

Skills

Customer Service

Communication

Microsoft Office

Reception Operations

Organizational Skills

Education

Bachelor's Degree

Tools

Data Brookfield Management System

SPLAN Visitor Log

Job description

ROLE
We are seeking an experienced Front Desk Coordinatorto support the Federal Retirement Thrift Investment Board (FRTIB) in Washington, D.C. Your responsibilities will focus on delivering high-quality, in-person front desk and administrative support services to ensure seamless visitor access, call handling, credentialing coordination, and daily office operations in a secure federal environment.

This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Apply today!

RESPONSIBILITIES
I. Reception Operations

• Serve as the first point of contact by greeting visitors professionally in person and by phone
• Grant access to the FRTIB reception area for approved visitors, deliveries, and staff
• Ensure all visitors sign in accurately using the SPLAN visitor log
• Enter visitor requests into the Data Brookfield Management System
• Download visitor reports and include them in the monthly report
• Invite visitors to complete the receptionist customer satisfaction survey
• Maintain a clean, organized, and professional front desk and reception area
• Monitor office equipment for functionality and report any issues
• Validate parking tickets and update the parking ticket log
• Provide directions, contact details, and general information to callers and visitors
• Maintain security protocols in accordance with FRTIB and building management policies

II. Phone Coverage

• Screen calls for the Executive Director and Deputy Executive Director, take messages, and escalate priority calls
• Forward calls to staff or voicemail as appropriate, and route voicemails to Converge when needed
• Respond promptly and professionally to all incoming telephone inquiries
• Maintain and update the office and employee directories
• Demonstrate tact and courtesy in all interactions with staff and visitors

III. Mail Handling

• Receive, sort, and log all incoming and outgoing packages and mail via FedEx, UPS, USPS, and couriers
• Support processing and tracking of express mail and courier shipments
• Maintain administrative logs (e.g. visitor, mail, parking ticket, and Certificate of Insurance (COI) records)

IV. Facilities Coordination

• Update agency office space records within two business days of employee changes
• Submit service requests for facility maintenance issues within 24 hours of notice
• Notify Facility Specialist of COI rejections within one hour
• Alert Facility Specialist 15 days before COI expiration dates for follow-up
• Turn off lights and equipment in the Board Conference Room at the end of each day

V. Credentialing Services

• Perform full-service Personal Identity Verification (PIV) credentialing tasks (e.g., sponsorship, enrollment, and activation)
• Complete card termination actions and Personal Identification Number (PIN) resets as needed
• Accurately enter personally identifiable information (PII)and related data for sponsorship with minimal errors
• Verify applicant identity and document validity before enrollment
• Scan documents, take photos, and perform fingerprinting per standards
• Contact the USAccess (GSA credentialing system) service desk if fingerprints do not register
• Attend fingerprint training as scheduled
• Print PIV cards with proper lamination and no defects
• Resolve printer issues or contact helpdesk support when needed
• Schedule enrollment, fingerprinting, and activation appointments as needed
• Add or remove employee contact information in the Mass Notification System during onboarding or offboarding
• Complete offboarding checklists and terminate PIV credentials via GSA USAccess

VI. Administrative Support

• Provide clerical and administrative assistance (e.g., data entry, etc.)
• Schedule and set up training room facilities for board meetings
• Contribute to agency objectives by supporting tasks aligned with the FRTIB Strategic Plan
• Deliver all work accurately, efficiently, and in alignment with quality expectations
• Use Microsoft Office software proficiently (e.g., Excel, Word, PowerPoint, Outlook, Forms, etc.)
• Ensure all submitted items are clear, concise, and free from grammatical or spelling errors
• Maintain confidentiality of sensitive or privileged information in accordance with agency policies

KNOWLEDGE & SKILLS

• Knowledge of office procedures, professional reception practices, and federal workplace protocols preferred
• Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, Forms, etc.) preferred
• Skill in communicating effectively and courteously with staff, leadership, and the public preferred
• Skill in organizing, tracking, and reporting detailed administrative information (e.g., logs, schedules, records) preferred
• Skill in managing multiple priorities while maintaining accuracy and professionalism preferred
• Speak, read, and write English fluently required

BACKGROUND

• Experience in a customer-facing, administrative, or receptionist role within an office environment preferred
• Experience supporting scheduling, mail processing, visitor management, or credentialing preferred
• Experience in a Federal or public sector preferred

EDUCATION

• Bachelor’s degree preferred

LOCATION

• Washington D.C. 20002

CLEARANCE

• U.S. citizenship is required as it supports the U.S. federal government

CLIENT

• Federal Retirement Thrift Investment Board (FRTIB)

TRAVEL

• Travel is not required

WORK HOURS

• 40 hours
• 8 hours a day
• 5 days a week

EMPLOYMENT CLASSIFICATION

• Employment Classification Eligibility — Nonexempt

RELOCATION

• Not eligible for relocation benefits

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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.