Front Desk Coordinator I

Smile Doctors; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Front Desk Coordinator I at an innovative orthodontic practice. This role is perfect for someone who enjoys interacting with patients and providing exceptional service. You'll be the first point of contact, welcoming visitors and ensuring a smooth experience from check-in to appointment scheduling. With a focus on building relationships and fostering a positive environment, this position offers a chance to grow within a rapidly expanding organization dedicated to patient care. If you're passionate about making a difference and thrive in a supportive team culture, this opportunity is for you!

Benefits

Medical, dental, and vision insurance

Life insurance

Short and long-term disability coverage

401(k) plan

2 weeks paid time off

Discounts on braces and clear aligners

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to build rapport with patients.

Responsibilities

• Welcomes visitors and provides information about clinic features.
• Verifies insurance information and checks in patients.
• Coordinates payment arrangements and updates patient information.

Skills

Effective Communication

Listening Skills

Tools

Microsoft Office

Job description

Looking for a career that makes you smile?

Hughes Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How You'll Make Us Better

• Greets and receives customers, determines the nature of their visit, and notifies the appropriate team member(s).
• Performs various administrative duties.

Your Responsibilities

• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Makes appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• Makes changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to the patient's account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Your Skills

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.

Prerequisites for Success

• Basic knowledge of Microsoft Office.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.

The Perks

In exchange for the dynamic contribution you'll bring to our team, we offer:

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Why Smile Doctors?

As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

Smile Doctors offers every Team Member the opportunity to be part of something bigger. We nurture talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals to join us in changing the way the world smiles.

This is a perfect opportunity to grow with an expanding organization! Apply today!