Front Desk Specialist-Williamsburg, VA

Holiday Inn Club Vacations; Williamsburg (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Specialist, where your commitment to exceptional customer service will shine. This role is vital in ensuring guests have a memorable experience from check-in to check-out. You will manage complex tasks, provide technical support for Wi-Fi access, and maintain effective communication with various departments. If you thrive in a dynamic environment and are passionate about creating positive experiences for families, this could be the perfect opportunity for you. Embrace the chance to grow and develop in a supportive atmosphere dedicated to enhancing family travel.

Benefits

Growth Opportunities

401K

Employee Assistance Program

Paid Time Off

Discounted Vacations

Qualifications

• Minimum one year of customer service experience in a resort/hotel front office.
• Strong problem-solving and organizational skills required.

Responsibilities

• Greet guests and provide outstanding customer service from check-in to check-out.
• Handle cash, perform end-of-day reporting, and assist with guest inquiries.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware Applications

Job description

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

Must open availability including nights, weekends and Holidays.

COMPANY BENEFITS:

• Growth Opportunities & stability
• 401K
• EAP-Employee Assistance program
• PTO
• Discounted Vacations using ClubGO and more....

ESSENTIAL DUTIES AND TASKS:

• Greets all guests and provides outstanding customer service. Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests.
• Ensures that each interaction exceeds the expectations of our owners and guests. Answers all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.

QUALIFICATIONS

• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.
• Demonstrates a professional business appearance and upbeat, pleasant personality.

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.