Front Desk Coordinator

Cano Health; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Cano Health in New York is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors and callers. You will manage patient intake, verify insurance, schedule appointments and maintain accurate records in the EMR system.

You will ensure a welcoming, professional environment, greet all visitors, answer calls, route inquiries, and support the clinical team. Fluency in Haitian Creole and English is required due to patient demographics; strong Microsoft Office skills are

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience in a front desk setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS certification preferred.
• Training in ADA compliance.

Responsibilities

• Patient Intake and Onboarding.
• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).
• Greet patients and visitors warmly, creating a welcoming and professional environment
• Office Hours Monday through Friday 8am-5pm
• Must be fluent in Haitian Creole and English due to patient demographics
• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy

Skills

Customer service

Multilingual

Data entry

Appointment scheduling

Education

High School Diploma

Tools

EMR systems

Power BI

Excel

Word

PowerPoint

Teams

Job description

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling.

The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Administrative Responsibilities

• Patient Intake and Onboarding
• Create new patient profiles in the EMR system.
• Conduct welcome calls and schedule initial appointments.
• Mail welcome packages to new patients.
• Obtain required annual consents and patient signatures.
• Encourage and assist patients with Patient Portal enrollment.
• Coordinate translation services as needed (e.g., Propia app).
• Greet patients and visitors warmly, creating a welcoming and professional environment
• Office Hours Monday through Friday 8am-5pm
• Must be fluent in Haitian Creole and English due to patient demographics

Phone Operations

• Answer and route incoming calls appropriately.
• Take messages, assist callers, and properly document/disposition each call.
• Respond to inquiries in person, over the phone and via email with professionalism and accuracy

Education & Experience

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a front desk setting.
• Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
• BLS Certification, be able to respond to medical emergencies (Preferred)
• Training in gait support, proper lifting techniques, and ADA compliance.
• Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Education Requirements

• High School Diploma

Join our team that is making a difference!

Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here