Front Desk Coordinator

Cano Health; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Cano Health in Florida is seeking a Front Desk Coordinator to be the first point of contact for patients, visitors, and callers. You will deliver exceptional customer service while performing administrative tasks, patient intake, insurance verification, and appointment scheduling.

You will greet patients warmly, assist with enrollment, coordinate translation services, and support the clinical team to maintain smooth front-desk operations in a welcoming clinic environment.

Qualifications

• Front desk experience or related customer service role.
• Knowledge of medical insurance (Medicaid/Medicare) and EMR systems.
• BLS certification is preferred.
• Strong Microsoft Office skills.

Responsibilities

• Handle patient intake and onboarding in EMR system.
• Verify insurance and assist with enrollment and consents.
• Schedule appointments and answer calls with professionalism.
• Greet patients and manage front desk operations.
• Coordinate translation services as needed.
• Support clinical team and ensure ADA compliance awareness.

Skills

Haitian Creole

English

Education

High School Diploma

Tools

Power BI

Excel

Word

Teams

PowerPoint

Job description

It's rewarding to be on a team of people that truly believe in making an impact!We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.Job SummaryThe Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.Essential Duties & ResponsibilitiesAdministrative ResponsibilitiesPatient Intake and OnboardingCreate new patient profiles in the EMR system.Conduct welcome calls and schedule initial appointments.Mail welcome packages to new patients.Obtain required annual consents and patient signatures.Encourage and assist patients with Patient Portal enrollment.Coordinate translation services as needed (e.g., Propia app).Greet patients and visitors warmly, creating a welcoming and professional environmentOffice Hours Monday through Friday 8am-5pmMust be fluent in Haitian Creole and English due to patient demographicsPhone OperationsAnswer and route incoming calls appropriately.Take messages, assist callers, and properly document/disposition each call.Respond to inquiries in person, over the phone and via email with professionalism and accuracyEducation & ExperienceHigh School Diploma or equivalent required.Minimum of one (1) year experience in a front desk setting.Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.BLS Certification, be able to respond to medical emergencies (Preferred)Training in gait support, proper lifting techniques, and ADA compliance.Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.Education RequirementsRequired/PreferredEducation LevelDisciplineRequiredHigh School DiplomaJoin our team that is making a difference!Please see Cano Health’s Notice of E-Verify Participation and the Right to Work post here