Front Desk Coordinator

Sollis Health; Santa Monica (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401K with 3% match

Accrued PTO and generous sick time

12 observed holidays

Free Sollis Health membership for you/

Employee stock options

Modern, elegant work environment

Job summary

Sollis Health in Santa Monica, CA seeks a Front Desk Coordinator who delivers warmth and hospitality as the first point of contact. You welcome patients, guide them through intake, and set a memorable tone for their visit.

You will use Salesforce and our EMR to handle registrations, scheduling, and daily operations while maintaining Sollis brand standards and supporting clinical teams as needed.

Qualifications

• High school diploma or higher required.
• 1-2 years of hospitality and/or medical office experience preferred.
• Excellent administrative background, especially in customer handling on the phone.
• Ability to efficiently execute and improve established office routines.

Responsibilities

• Greet members/patients warmly as they arrive, ensuring high-level customer service.
• Manage patient accounts in EMR, including scheduling, intake, registration updates, and daily schedule reconciliation.
• Conduct temperature checks and COVID screening questions.
• Enter membership leads and patient demographics into Salesforce; assist with follow-up scheduling.

Skills

Organizational skills

Communication skills

Tech-savvy

Independent work

Customer service orientation

Education

High School Diploma or higher

Tools

Salesforce

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Responsibilities

• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service.
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
• Conducting temperature checks and COVID screening questions.
• Entering membership leads and patient demographics into Salesforce
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate.
• Addressing any member questions or concerns in a timely manner and escalating them as needed.
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards.
• Distributing mail and facilitating mailing items to members and signing for packages on occasion .
• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
• Performing related duties as required

Experience

• High School Diploma or greater required
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Excellent administrative background, especially in managing customers on the phone
• Ability to efficiently execute (and often improve) established office routines and policies.

Skills

• Exceptional organizational and attention to detail.
• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Tech-savvy with the ability to learn new technology quickly.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Ambitious, strong work ethic, and open to new ideas

Benefits

• 401K with 3% match
• Accrued PTO and Generous Sick Time
• 12 Observed holidays
• Free Sollis Health membership for you and your eligible family members
• Employee stock options offering
• Modern, elegant, and high-end work environment

Range: $25-$30/hr

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

Equal Employment Opportunity Statement

• Sollis Health (the “Company”) is proud to be an equal opportunity employer, and is committed to providing equal employment opportunities to all employees and applicants without regard to actual and/or perceived: race; color; national origin; religion; age; sex (including pregnancy, childbirth, breastfeeding, and related medical conditions); gender identity or expression (including transgender status); affectional or sexual orientation; disability (mental and physical); atypical hereditary cellular or blood trait or genetic information (including family medical history); uniform service member and veteran status; participation in legally protected conduct or making a complaint relating to unlawful conduct; and any other characteristic or conduct protected by applicable federal, state, or local law.

Privacy Notice (for California applicants only)

• Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: personal identifiers (e.g., name, SSN); contact information (e.g., mailing address, email, phone number), employment history (e.g., current and former positions held, work experience, and any certifications or licenses), and education history. By signing below, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives, or maintains for the business purposes identified above.