Front Desk Coordinator

Sollis Health; San Francisco (CA); On-site; USD 34,000 - 41,000; Part time

Job summary

Sollis Health is seeking a Medical Assistant for overnight, part-time coverage at our San Francisco location. You will assist in direct patient care under physician supervision, coordinate care, and handle clerical tasks as part of a fast-paced team.

Responsibilities include vital signs, phlebotomy, lab processing, and data entry into Athena Health. We emphasize excellent patient service and professional communication in a concierge healthcare setting.

Qualifications

• High school diploma or equivalent required.
• CA CNA/MA/EMT program or two years of clinical coursework; pursuing RN/ACP/MD is acceptable.
• 1–3 years of relevant experience preferred.

Responsibilities

• Take vital signs, height, weight, and document findings in the medical record.
• Coordinate care and assist under physician supervision.
• Perform phlebotomy and run lab tests per protocols.
• Enter information into AthenaHealth EHR and manage clerical duties.
• Provide exceptional customer service and support patient inquiries.

Skills

Team player

Communication

Multi-tasking

Customer service

Tech-savvy

Discretion

Rapport building

Adaptability

Education

High School Diploma

CNA/MA/EMT certification or equivalent

Clinical coursework or pursuing RN/ACP/MD

Tools

AthenaHealth

Job description

As a Medical Assistant at Sollis Health you will assist in providing direct care to our patients under the supervision of a Physician as well as request clerical tasks. You will assist in coordinating care to meet patient needs which may include obtaining vital signs, medical history, simple wound dressings, updating medical records, preparing, and running lab tests and front desk coverage.

Shift times: Overnights, 11P - 7A - Part Time - San Francisco Location - 2 Shifts a Week

Specifically, as part of your duties you will:

• Perform vital signs, height, weight, and screening procedures and document findings in the medical record.
• Establish good interpersonal relationships with members
• Communicates pertinent patient observations to members of the health care team.
• Run lab tests ordered by the medical team or established standing protocols including specimen collection, proper identification on specimen, label the specimen with all required information and handle the specimen according to Sollis Health guidelines.
• Process patient specimens, run them according to manufacturer’s instructions and according to laboratory protocol.
• Provide exceptional customer service. Make patients comfortable and patiently and professionally answer any questions they have.
• Enter information into our electronic health record, Athena Health
• Functions in an emergency as a team member with guidance from supervisory personnel.
• Perform phlebotomy procedures.
• Uses proper body mechanics, help with lifting, moving or transferring patients as needed.
• Perform clerical and administrative duties, as needed, including but not limited to, answering phones, patient check-in and documentation.
• Perform related duties as requested

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• High School Diploma or equivalent required.
• Successful completion of a CA Certified Nursing Attendant program, Medical Assistant program or other state-licensed program such as EMT, required OR completion of two years of clinical course work actively pursuing RN, ACP or MD degree
• 1-3 years of relevant experience preferred.

Skills:

To be successful in this role, candidates will demonstrate the following:

• Enjoy a diverse and fast paced work environment
• Be a team player
• Have excellent written and verbal communication skills
• Tech-forward and process oriented, with a goal of making patient care more efficient
• Ability to juggle multiple priorities at once
• Treat highly confidential information with care and discretion
• Develop rapport in all relationships
• Be flexible, tactful, and patient, especially under pressure
• Possess positivity, enthusiasm, and commitment to the goals at hand

Range: $25-$30/hr

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Northern California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.