Front Desk Coordinator

Documation,-Inc; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid holidays

401(k) with employer match

Pre-paid legal coverage

FSA and HSA options

Generous PTO

Parental leave

Caregiver leave

Job summary

DOCUmation in San Antonio, TX, seeks a Front Desk Coordinator to be the primary contact for visitors and staff. This fully in-person role starts at 7:45 a.m., with on-site coverage beginning at 8:00 a.m., ensuring a welcoming front desk and efficient handling of calls, mail, deliveries, and admin tasks.

The ideal candidate has a high school diploma and prior front desk or admin experience, strong communication skills, and proficiency in Word, Excel, and Outlook.

Qualifications

• Previous front desk, administrative, call-handling, or customer service experience preferred.
• Ability to work fully in person during all scheduled hours.
• Dependable attendance and the ability to consistently report to work on time.
• Strong verbal and written communication skills.
• Ability to speak clearly, listen carefully, and communicate professionally by phone and in person.
• Ability to answer, screen, transfer, and document incoming calls accurately.
• Ability to follow established procedures for coordinating front desk coverage and time away.
• Strong organizational skills and attention to detail.

Responsibilities

• Report to work by the scheduled 7:45 a.m. start time and ensure the front desk is fully prepared to receive visitors and calls by 8:00 a.m.
• Coordinate scheduled breaks, lunches, approved PTO, and other time away from the desk with the backup receptionist and designated coverage group.
• Provide advance notice of planned absences and promptly communicate unexpected delays or absences so coverage can be arranged.
• Greet and assist visitors and employees in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Maintain a clean, organized, and well-stocked front desk area.
• Receive and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and shipments.
• Perform general administrative tasks as needed.
• Maintain confidentiality when handling sensitive information.

Skills

Front desk experience

Administrative

Call-handling

Customer service

Microsoft Word

Excel

Outlook

Communication

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Position: Front Desk Coordinator
Department: Admin
Reports To: Director of Human Resources
Salary Grade: DOE
FLSA Status: Non-Exempt/Full-time/Hourly
Location: Onsite/San Antonio, TX

Company Overview

DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

The Front Desk Coordinator serves as the primary point of contact for visitors and employees and is responsible for maintaining consistent front desk coverage. This position manages incoming calls, mail, deliveries, and general administrative tasks.

This is a fully in-person position and is not eligible for remote work. Because the front desk must be ready to assist visitors and employees beginning at 8:00 a.m., the scheduled start time for this position is 7:45 a.m. Reliable attendance, punctuality, and coordination of all time away from the front desk are essential functions of this position.

Responsibilities

• Report to work by the scheduled 7:45 a.m. start time and ensure the front desk is fully prepared to receive visitors and calls by 8:00 a.m.
• Coordinate scheduled breaks, lunches, approved PTO, and other time away from the desk with the backup receptionist and designated coverage group.
• Provide advance notice of planned absences and promptly communicate unexpected delays or absences so coverage can be arranged.
• Greet and assist visitors and employees in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls.
• Maintain a clean, organized, and well-stocked front desk area.
• Receive and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and shipments.
• Perform general administrative tasks as needed.
• Maintain confidentiality when handling sensitive information.

Experience & Required Skills

• Previous front desk, administrative, call-handling, or customer service experience preferred.
• Ability to work fully in person during all scheduled hours.
• Dependable attendance and the ability to consistently report to work on time.
• Strong verbal and written communication skills.
• Ability to speak clearly, listen carefully, and communicate professionally by phone and in person.
• Ability to answer, screen, transfer, and document incoming calls accurately.
• Ability to follow established procedures for coordinating front desk coverage and time away.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to manage multiple tasks and priorities while maintaining front desk and telephone coverage.

Education & Certification

• High school diploma or equivalent

Physical Requirements

• Ability to sit for extended periods while using a desktop computer and 10-key phone.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and 10-key telephone system.
• Ability to lift up to 25 pounds occasionally
• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Pre-paid legal coverage available
• FSA and HSA options

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.