Hyatt Place Roseville - Front Desk Manager

Aimbridge Hospitality; Roseville (CA); On-site; USD 66,000 - 68,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager to lead operations at a premier hotel in Roseville. This role entails delivering exceptional guest service, managing team performance, and enhancing operational efficiency, ultimately contributing to the satisfaction of our guests. Ideal candidates will have substantial experience in hospitality management and demonstrate strong leadership and problem-solving abilities.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• Minimum of 5 years in a hotel environment with supervisory roles.
• Valid driver's license required.
• Ability to manage high-pressure situations.

Responsibilities

• Lead the Front Desk operations ensuring exceptional guest experiences.
• Manage and maximize room revenue and occupancy.
• Supervise and train Front Desk staff.

Skills

Customer Service Orientation

Leadership

Problem-Solving

Communication

Financial Management

Education

5+ years of supervisory experience in hotel or related field

2-year college degree with 3+ years related experience or 4-year college degree with 1 year

Tools

Windows OS

Spreadsheets

Word Processing

Job description

Compensation: $66,560.00 - $68,000.00/year

Job Description

Join Our Team as a Front Desk Manager!

About Us:

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a key role in maximizing room revenue and occupancy while maintaining high service standards. For OEM associates, overtime applies and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, join our team and help create unforgettable experiences for our guests!

Key Skills and Responsibilities

1. Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced during their stay.
2. Leadership and Supervision: Motivate, coach, counsel, and discipline Front Desk staff, ensuring compliance with company standards and procedures.
3. Problem-Solving: Proactively address issues to ensure smooth operations and guest satisfaction.
4. Communication: Clearly convey information and resolve concerns from co-workers and guests effectively.
5. Financial Management: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.

Education and Experience

1. 5+ years of progressive experience in a hotel or related field with supervisory experience.
2. 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
3. Proficient in Windows OS, spreadsheets, and word processing.
4. Ability to handle stressful, high-pressure situations with composure and objectivity.
5. Valid driver's license from the applicable state.

Benefits

• Now offering Daily Pay! Ask your Recruiter for details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Insurance
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Located at Hyatt Place Sacramento/Roseville, our hotel offers comfortable rooms, a free hot breakfast, 24/7 meal access, free Wi-Fi, a heated pool, and more. Our social space and prime location near Westfield Galleria at Roseville make us a home away from home. About Evolution Hospitality: We focus on creating unique lifestyle experiences and driving performance across a curated collection of independent, luxury, boutique, and lifestyle hotels, as well as restaurants and lounges throughout North America. We value culture, honesty, humility, and continuous personal and professional growth, making Evolution Hospitality a world-class organization.

Application Process

Start your application by providing your first name, last name, email, and phone number. By submitting, you agree to receive messages regarding your application. Privacy Policy and Terms of Service apply.