Front Desk Coordinator

Northeast Ohio Medical University; Rootstown Township (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA options

Disability & life insurance

State retirement plan with employer 14

Paid vacation and holidays

On-site Lean Six Sigma training

Job summary

Northeast Ohio Medical University (NEOMED) is seeking a Front Desk Coordinator for the Bitonte College of Dentistry. You will manage daily clinic front desk operations, scheduling, patient check-in/out, and billing workflows to ensure a welcoming and efficient patient experience.

The role supports students, faculty, and staff within a dynamic dental school environment. The position emphasizes accuracy in scheduling and insurance processes, HIPAA compliance, and collaboration with clinical

Qualifications

• High school diploma is required.
• Minimum 3 years of dental front office experience.
• Experience with patient scheduling, insurance verification, and billing practices.

Responsibilities

• Serve as the first point of contact for patients and visitors and manage front desk operations.
• Oversee patient check-in/check-out, scheduling, and billing/invoice processes.
• Verify insurance eligibility and coverage and support claims submission with the billing department.
• Maintain accurate patient records in the EHR system and ensure HIPAA compliance.
• Coordinate student clinic schedules in alignment with rotations and faculty availability.

Skills

Customer service

Scheduling coordination

Insurance verification

Billing practices

Education

High school diploma

Associate's degree or equivalent

Tools

Dental EHR systems

Scheduling software

CDT/ ICD codes familiarity

Job description

Front Desk Coordinator

Position Type:

Unclassified

Department:

Dentistry Dental Clinic

Full or Part Time:

Full Time

Pay Grade:

BW6

Department Specific Information:

Join NEOMED's NewBitonte College of Dentistry The Bitonte College ofDentistry at Northeast Ohio Medical University delivers acomprehensive predoctoral dental program grounded inpatient-centered care, community engagement, and evidence-basedpractice. The College is committed to preparing practice-ready oralhealth professionals while supporting student success and meetingaccreditation standards. We are seeking a Front DeskCoordinator to support daily clinic operations and ensurea welcoming, organized, and efficient front officeexperience.

At our organization, we are committed to fostering a collaborativeand team-oriented environment that is essential to fulfilling ourmission. We believe every employee should feel appreciated, valued,and empowered. To maintain a supportive organizational culture, weseek individuals whose values align with ourmission and who thrivein a team-based approach. We encourage individuals whose valuesalign with this collaborative approach to patient care toapply.

Starting Pay Rate Range:

$18.66 – $21.44,commensurate with experience.

Benefits & Perks

NEOMED is committed to supporting your health, well-being, andlong-term success—both at work and beyond. Our comprehensivebenefits package is designed to help you thrive.

Healthcare Coverage

• Competitive medical, dental, and vision insurance through MedicalMutual
• Flexible Spending Account (FSA) or Health Savings Account(HSA)
• Short- and long-term disability coverage, Long-term care coverageoptions, and Life insurance

Retirement

• State retirement plan with 14%employer contribution to help you plan for the future

Paid Time Off

• Generous vacation and sick leave, in addition to 11 paid holidayseach year

Additional Benefits

• Ongoing investment in your professional growth through on-sitetraining and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthywork-life balance

Summary:

The Front Desk Coordinator will serve as the firstpoint of contact for patients, visitors, students, and faculty in abusy dental school clinic environment. This position supports dailyclinic operations by managing patient scheduling,check-in/check-out procedures, communications, and accuracy inbilling and insurance processes duties. The Front Desk Coordinatorensures welcoming, organized, and efficient front office experiencewhile supporting the educational mission of the dentalschool.

Principal Functional Responsibilities:

Administrative and Departmental Support:

Assistwith development and updates to standard operating procedures toenhance consistency and efficiency. Assist with reporting relatedto scheduling, patient flow, and insurance metrics. Act as aliaison between clinical faculty, students, and administrativeteams to ensure smooth clinic operations. Support operationalplanning for special clinics, exams, or outreach events. Assistwith maintaining compliance with HIPPA, Medicaid, Medicare, andprivate insurance regulations.

Patient Reception and Customer Service:

Overseedaily front-desk operations, ensuring timely patient check-in,check-out and smooth patient flow. Serve as the primary contact forpatient inquiries regarding appointments, treatment status, clinicpolicies, and financial questions. Maintain accurate patientrecords in the electronic health record (EHR) system. Assist andsupport front office staff and student workers on schedulingprotocols and patient service procedures. Participate in staffdevelopment, training sessions, and college-wide clinicalinitiatives. Support the smooth operation of the clinic. Performinsurance verification for patient appointments, includingeligibility, coverage limits and procedure authorizations. Supportpatient billing processes, including generating treatmentestimates, collecting payments, and answering billing inquiries.Work closely with the billing department to resolve discrepancies,submit claims, and ensure accurate documentation. Facilitateefficient patient scheduling, patient engagement, patientsatisfaction surveys distribution and survey resultscollection.

Student Scheduling:

Coordinate student clinicschedules in alignment with academic rotations, facultyavailability, and clinic needs. Update and maintain schedulingsystems to reflect student assignments, chair availability, andpreclinical/clinical activity changes. Communicate schedulingchanges clearly and promptly to students, faculty, and clinicalleadership.

Other Duties:

Perform other related duties asassigned.

Qualifications:

• High school diploma.
• Minimum 3 years of dental front office experience.
• Experience with patient scheduling, insurance verification, andbilling practices

Preferred Qualifications:

• Associate's degree or equivalent experience.
• Prior experience in a dental school or academic healthcaresetting.
• Familiarity with dental terminology, CDT and ICD codes, andinsurance requirements.
• Proficiency with dental EHR systems and schedulingsoftware.

Physical Requirements:

Must be able to utilize a phone,computer and other office equipment. This role operates in aclinical environment within an academic institution. The positionrequires consistent interaction with students, patients, faculty,and staff, and may involve extended periods at a computer and thefront desk.

NEOMED is committed to providing equal employment opportunitiesto qualified applicants without discrimination on the basis of age,color, disability, gender identity or expression, geneticinformation, national origin, race, religion, sex, sexualorientation, transgender status, status as a parent duringpregnancy and immediately after the birth of a child, status as a young child, status as a foster parent, veteran statusor any other category protected by applicable state or federal law.As an Equal Opportunity Employer, NEOMED also affirms itscommitment to nondiscrimination in its employment policies andpractices. In compliance with Title IX (20 U.S.C Sec. 1681 etseq.), NEOMED prohibits sex discrimination, including sexualharassment.