Front Desk Coordinator

Health Plus Management; New York (NY); On-site; Full time

Job summary

Health Plus Management is seeking a Front Desk Coordinator to enhance patient experience through quality care and efficient administrative support. The role involves managing patient interactions, maintaining office operations, and ensuring compliance with medical standards. Ideal candidates will have relevant experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Experience with medical insurance verification is a plus.
• Knowledge of medical terminology & procedures preferred.

Responsibilities

• Ensure patients feel welcome and deliver quality care.
• Manage patient charts and assist patients as needed.
• Maintain daily office operations and follow procedures.

Skills

Bilingual (English/Spanish)

Customer Service

Communication

Organizational Skills

Problem Solving

Tools

EMR systems

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Front Desk Coordinator role at Health Plus Management.

Responsibilities:

1. Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care.
2. Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner.
3. Be responsible for obtaining and filing patients' charts, and assisting our patients as needed.
4. Maintain the daily operations of the office by following standard operating procedures and guidelines.
5. Contribute to team effort by smoothly transitioning into daily roles as needed.
6. Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant).
7. Navigate through NextGen to access and provide patient information.
8. Maintain compliance by contacting patients to confirm appointments.
9. Respond to inquiries, resolve issues, collect co-pays, and schedule patient appointments.
10. Responsible for the opening and closing procedures of the office as needed.
11. Assist in comforting the patients and maintaining the reception area.
12. Other administrative tasks as needed.

Knowledge and Experience:

1. At least 1+ years of relevant medical administrative experience, preferred.
2. Experience with medical insurance verification is a plus.
3. Knowledge of medical terminology & procedures, and the ability to confidently converse with patients and referring doctors regarding treatment, is preferred.
4. Experience with EMR systems is preferred.
5. Strong computer skills, including Microsoft Word and Excel.

Skills and Abilities:

1. Bilingual (English/Spanish) required.
2. Excellent verbal and written communication skills.
3. Ability to deliver outstanding customer service for a great patient experience.
4. Exceptional organizational and time-management skills; ability to multi-task.
5. Adaptability and flexibility in a fast-paced environment.
6. Problem-solving skills and a solution-oriented mindset.
7. Ability to work under pressure and with a strong sense of urgency.

Schedule: Full-time, Monday - Friday, 8:30 am - 5:00 pm.

Pay: $17.50/hr.