Front Desk Coordinator

Health Plus Management, LLC.; New York (NY); On-site; Full time

Job summary

A leading healthcare provider is seeking a Front Desk Coordinator to enhance patient experiences and manage office administrative tasks at their North Bronx location. The ideal candidate will be patient-centric, detail-oriented, and capable of multitasking in a fast-paced environment. This role involves greeting patients, scheduling appointments, and ensuring compliance with healthcare standards.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k

Paid Time Off

Holidays

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Experience with medical insurance/verification is a plus.
• Knowledge of medical terminology and procedures is necessary.

Responsibilities

• Greet patients and manage appointment scheduling.
• Answer calls and handle patient records and inquiries.
• Maintain office operations and patient confidentiality.

Skills

Bilingual (English/Spanish)

Excellent verbal and written communication

Customer service skills

Organizational skills

Time-management skills

Problem-solving ability

Adaptability

Flexibility

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Word

Microsoft Excel

Job description

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Description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Location

North Bronx

Description

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Please apply directly on our website: https://healthplusmgmt.com/careers/

Responsibilities

• Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
• Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
• Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
• Maintain the daily operations of the office by following standard operating procedures and guidelines
• Contribute to team effort by smoothly transitioning into daily roles as needed
• Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
• Navigate through NextGen to access and provide patient information
• Maintain compliance by contacting patients to confirm appointments
• Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments
• Responsible for the opening and closing procedures of the office as needed
• Assist in comforting the patients and maintaining the reception area
• Other administrative tasks as needed
  
  

Knowledge And Experience

• 1+ years of relevant medical administrative experience, preferred
• Experience with medical insurance/verification is a plus
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred
• Experience with EMR, preferred
• Strong computer knowledge and windows program including Microsoft word/excel
  
  

Skills And Abilities

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Exceptional organizational and time-managements skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset
• A strong sense of urgency and focus in accomplishing tasks
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
  
  

Schedule (2 Available)

• Monday - Friday, 8am-4:30pm
  
  

OR

• Tuesday - Friday 12pm-8pm & Saturday 8am-1pm
  
  

Pay: $18/hour

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Position Requirements

Education and Training

High School Diploma or equivalent

Benefits

Medical, Dental, Vision, Disability Insurance, 401k, Paid Time Off, Holidays

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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