Front Desk Coordinator

Health Plus Management; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in clinical practice management is seeking a Front Desk Coordinator to enhance patient experiences. In this pivotal role, you'll be the welcoming face of the organization, ensuring smooth operations through effective communication and administrative support. Your ability to build relationships with patients and staff will be key as you manage appointments and maintain confidentiality. This is a fantastic opportunity to join a dynamic team dedicated to providing exceptional service in a fast-paced environment. If you're detail-oriented and thrive on multitasking, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k

Paid Time Off

Holidays

Qualifications

• 1+ years of relevant medical administrative experience preferred.
• Knowledge of medical terminology and procedures is preferred.

Responsibilities

• Greet patients and deliver quality, compassionate care.
• Manage patient records and assist with scheduling appointments.

Skills

Bilingual (English/Spanish)

Customer Service Skills

Verbal Communication

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Tools

NextGen

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Front Desk Coordinator role at Health Plus Management

Health Plus Management provided pay range

This range is provided by Health Plus Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care).

Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly.

Please apply directly on our website: https://healthplusmgmt.com/careers/

Responsibilities

1. Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care
2. Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner
3. Be responsible for obtaining and filing patients' charts, and assisting our patients as needed
4. Maintain the daily operations of the office by following standard operating procedures and guidelines
5. Contribute to team effort by smoothly transitioning into daily roles as needed
6. Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant)
7. Navigate through NextGen to access and provide patient information
8. Maintain compliance by contacting patients to confirm appointments
9. Respond to inquiries, resolve issues, collect co-pays and schedule patient appointments
10. Responsible for the opening and closing procedures of the office as needed
11. Assist in comforting the patients and maintaining the reception area
12. Other administrative tasks as needed

Knowledge and Experience

1. 1+ years of relevant medical administrative experience, preferred
2. Experience with medical insurance/verification is a plus
3. Knowledge of medical terminology & procedures, and the ability to confidently converse with patients and referring doctors regarding treatment is preferred
4. Experience with EMR, preferred
5. Strong computer knowledge including Microsoft Word and Excel

Skills And Abilities

1. Bilingual (English/Spanish) required
2. Excellent verbal and written communication
3. Outstanding customer service skills to ensure a great patient experience
4. Exceptional organizational and time-management skills; ability to multi-task
5. Adaptability and flexibility in a fast-paced environment
6. Problem-solving skills and a solution-oriented mindset
7. A strong sense of urgency and focus in completing tasks

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.

Schedule

Monday - Friday, 8am-4pm

Pay

$17 - $18 per hour

Additional Details

This position may require occasional travel to our South Bronx office for coverage.

Position Type

Full-Time, Non-Exempt

Education

High School Diploma or equivalent

Benefits

Medical, Dental, Vision, Disability Insurance, 401k, Paid Time Off, Holidays (Full-Time Only)

Equal Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.