Front Desk Lead/Night Auditor

Sheraton Lincoln Harbor Hotel; Weehawken (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hotel is seeking a Director of Human Resources to oversee front desk operations and enhance guest satisfaction. This role involves financial reporting, transaction reconciliation, and maintaining security protocols during night shifts. Ideal candidates will have strong leadership skills and knowledge of front office operations. Join a supportive team at an iconic waterfront location.

Benefits

Supportive, inclusive team culture

Iconic waterfront location

Qualifications

• Strong knowledge of front office operations and financial procedures.
• Open availability with shifts from 7:00 PM to 3:30 AM and 11:00 PM to 7:30 AM.

Responsibilities

• Ensure accurate preparation and balancing of daily financial reports.
• Monitor security and safety protocols during the night shift.
• Respond professionally to guest requests and complaints.

Skills

Leadership

Attention to Detail

Organizational Skills

Calmness Under Pressure

Tools

PMS (LightSpeed)

Job description

Director of Human Resources at Sheraton Lincoln Harbor Hotel

Join our team at the Sheraton Lincoln Harbor Hotel, offering stunning NYC skyline views just minutes from Manhattan! We are seeking a dependable, detail-oriented leader to oversee overnight front desk operations, ensure smooth check-ins, maintain financial accuracy, and enhance guest satisfaction.

Job Responsibilities:

• Ensure accurate preparation and balancing of daily financial reports
• Reconcile and verify the day’s transactions (room charges, cash, credit cards)
• Respond professionally and promptly to guest requests, complaints, or emergencies
• Perform end-of-day procedures for the hotel’s property management system (PMS)
• Verify proper closing of all department transactions
• Monitor security and safety protocols during the night shift
• Assist with check-ins and check-outs as needed
• Ensure front desk readiness for the morning shift
• Maintain customer satisfaction through wake-up calls and concierge services
• Create invoices, bills, and checks for vendors, employees, and contractors
• Manage and update official documentation related to the role
• Answer calls and inquiries regarding potential bookings

Key Qualifications:

• Open availability with shifts from 7:00 PM to 3:30 AM and 11:00 PM to 7:30 AM
• Strong knowledge of front office operations and financial procedures
• Leadership or supervisory experience preferred
• Proficiency in PMS (LightSpeed preferred)
• Excellent attention to detail and organizational skills
• Ability to work independently with minimal supervision
• Calmness under pressure and effective guest issue resolution skills

Compensation:

$26.00 - $28.00 per hour

Additional Information:

• Marriott franchise career opportunity
• Iconic waterfront location
• Supportive, inclusive team culture

Apply now to advance your hospitality career!